01
Program Complaint
A concern about conduct, service, certified status, assessment administration or compliance with an IAARM requirement.
Complaints & Appeals
Independent routes for complaints, concerns and appeals.
IAARM separates complaints, safety concerns, suspected mark misuse and appeals so that each follows the appropriate procedure and standard of review.
Select the Correct Route
Different matters require different handling.
02
Mark Misuse
Suspected unauthorized, expired, altered or misleading use of an IAARM name, credential, certificate or mark.
03
Safety Concern
A de-identified report indicating potential harm or a serious risk signal; emergencies must be reported to appropriate local services and authorities.
04
Appeal
A formal request by an eligible affected party for review of a defined adverse decision under the applicable program rules.
How Matters Are Handled
Complaints and concerns receive a documented review.
Submissions receive a reference, classification and risk triage. IAARM may request evidence, preserve relevant records, notify affected parties where appropriate and coordinate with competent authorities when required. Confidentiality is protected to the extent compatible with fair review, legal duties and risk management.
Retaliation for a good-faith concern is inconsistent with IAARM policy. Knowingly false, abusive or privacy-invasive submissions may be restricted.
Appeal Independence
The original decision-maker does not decide the appeal.
01
Eligibility & Time
The applicable program identifies appealable decisions, standing, filing period and required grounds.
02
Complete Record
The panel reviews the decision record, authorized grounds and permitted additional evidence.
03
Reasoned Outcome
The disposition and its basis are recorded and communicated through the authorized process.